Knowledge BaseSystem UpgradesHow do I know the update was successful?

How do I know the update was successful?

A successful upgrade will not have any errors on the command line after running the upgrade. If you have errors, please contact support. The following steps are what Metric Insights considers a "smoke test" to quickly verify an upgrade was successful.

1. Logon and access your Homepage

Verify that your tiles appear!

1.1. Verify your version number

Verify your version number

Check that the version number in the bottom left-hand corner of the HomePage is updated to new version

2. Access the Status Monitor

Access the Status Monitor

Link from Admin drop-down

2.1. Check Error Messages

Check Error Messages

You can download all the logs using the 'Get error logs' button. Look for new errors.

2.2. Verify that Cron is running

Verify that Cron is running

If Cron -- our scheduling service -- is not running you will need to start the service from the command line by running 'service crond start' for Centos or 'service cron start' for Debian versions of Linux.

2.3. Send a test email

Send a test email

Check that email received correctly and in correct format

2.4. Optionally, verify that LDAP is enabled

Optionally, verify that LDAP is enabled

3. Access the Metric Editor for an existing element

Click the edit icon for a metric

3.1. Validate the Element

Validate the Element

On the Data Collection tab and hit "Validate statement"  

Verify that at least one record is returned.

Note: If you do not have any metrics, you can validate and update a report, or collect an image for an external report.

3.2. Recollect data for the element

Recollect data for the element

3.3. Verify that Chart displays correctly