Recent Updates
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Updated on: Feb 21, 2025
How do I know the update was successful?
<p>A successful upgrade will not have any errors on the command line after running the upgrade. If you have errors, please contact support. The following steps are what Metric Insights considers a "smoke test" to quickly verify an upgrade was successful. </p>Manual System -
Updated on: Feb 21, 2025
SSH Port Tunneling with Putty
<p>This instruction will be useful if you want to reach instances that are behind firewall outside of network by using the Putty SSH Client and SSH Port Tunneling.</p> <p>Here is an instruction on how you will be able to do it: <a href="https://howto.ccs.neu.edu/howto/windows/ssh-port-tunneling-with-putty/">https://howto.ccs.neu.edu/howto/windows/ssh-port-tunneling-with-putty/</a> </p> <p>For example to access the Tableau server at: <a href="https://10.80.7.94">https://10.80.7.94</a> you need to:</p> <p>1) In Putty</p> <p>Under Add new forwarded port:, enter the following information:</p> <p>Source port: [port on local machine] (Source port: 8443)</p> <p>Destination: [hostname of ccis machine]:[port on ccis machine] (Destination: 10.80.7.94:443)</p> <p>Click Add button.</p> <p> </p> <p>2) Under Add new forwarded port:, enter the following information:Then connect to MI via this Putty.</p> <p>3) Then access Tableau via url in web browser: <a href="https://localhost:8080">https://localhost:8443</a></p> <p> </p> <p>Also this technique is useful to reach MI instances that are behind a firewall - https://subdomain.metricinsights.com, Destination will look like subdomain.metricinsights.com:443.</p> <p> </p>Manual System -
Updated on: Feb 21, 2025
What is the difference between 'default-sp' and 'default-signed-sp' for SAML?
Manual System -
Updated on: Feb 20, 2025
How do you change the fiscal calendar in Metric Insights?
Manual Configuration -
Updated on: Jan 20, 2025
Fine-Tuning MySQL Parameters (v6.2+)
Manual System -
Updated on: Jan 03, 2025
What Domains Do I Need to Whitelist to Receive MI Product Updates?
Manual FAQs -
Updated on: Feb 09, 2024
How do I re-issue an alert from the UI?
Manual Metrics & Reports -
Updated on: Dec 27, 2023
External Reports being vertically cut off/not displaying fully in the MI iFrame viewer
Manual Metrics & Reports -
Updated on: Oct 13, 2023
Re-pointing an RDS or a remote DB Server from an existing Instance to a new Instance (single-server installations)
Manual System -
Updated on: Aug 18, 2023
No bursts sending for some period of time and there are no errors in logs
Manual Distribution