Knowledge BaseMetric InsightsSystem UpgradesGetting a "403 Forbidden" Error when upgrading from 3.2 to 3.3 on a VM

Getting a "403 Forbidden" Error when upgrading from 3.2 to 3.3 on a VM

ISSUE

Upgrading from 3.2.830 to 3.3.109 on a VM and am getting a "403 Forbidden" error. Note, the VM has outbound access to run mi-deploy app inc.

SOLUTION

This error can occur if the date of the VM is wrong. Please check the date and make sure it's up to date. If not, please correct the date and make sure that the latest tools are installed as well (mi-deploy comp tools master). Then, rerun the upgrade; it should install successfully. If the issue persists, please contact Metric Insights Support (support@metricinsights.com)